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Returns & Refund

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Returns

If you have received a defected or damaged item, our return policy lasts 7 days. After this period, unfortunately, we can't offer you a refund or an exchange. 

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To be eligible for a return, your item must be unused, in the same condition that you received it and must be in its original packaging.

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Customized products and gifts are exempt from being refunded, they're only eligible for exchanges.

 

Refund

Once the defected/damaged item has been inspected, you will be notified via email about the approval or rejection of the refund. 

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If approved, the amount will be released to the original method of payment within 30 days.

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In case the refund is late or missing:

  • ​First, check the bank account again

  •  Check with your credit card company

  •  If you still haven't received the refund, contact us at hello@merakiartstudio.ae

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Exchanges

Your items may be exchanged if they are damaged or defective. It must be in the same condition that you received it in and in its original packaging. 

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If you need a product to be exchanged, send an email to us at hello@merakiartstudio.ae

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